Warranty and Return Policy
- Warranty:
At PopNeuron LLC, we take pride in the quality and craftsmanship of our products. We stand behind our products and offer warranty coverage to ensure customer satisfaction. The following points outline our warranty policy:
1.1 Warranty Duration:
– All products are covered by a standard warranty period of 12 months from the date of purchase.
– Extended warranty options may be available for certain products at an additional cost. Details can be found in the product description or through our customer service.
1.2 Warranty Coverage:
– Our warranty covers defects in materials and workmanship under normal use.
– The warranty covers repairs, replacements, or refunds at the discretion of PopNeuron LLC.
– It does not cover damages caused by misuse, neglect, accidents, modifications, unauthorized repairs, or any actions not arising from normal use.
1.3 Warranty Process:
– In the event of a warranty claim, customers should notify our customer service team within the warranty period.
– We may require proof of purchase, product images, or a detailed description of the defect to assess the claim.
– Depending on the nature of the claim, we will either repair, replace, or refund the product as deemed appropriate.
1.4 Exclusions:
– Our warranty does not cover normal wear and tear, consumable parts, or accessories unless explicitly stated.
– Any product that has been tampered with or repaired by unauthorized personnel will void the warranty.
- Return Policy:
At PopNeuron LLC, we understand that occasionally there may be a need to return a product. We strive to ensure a hassle-free return process and maintain customer satisfaction. The following points outline our return policy:
2.1 Return Eligibility:
– Products are eligible for return within 30 days from the date of purchase.
– The product must be in its original condition, unused, undamaged, and in its original packaging.
– Certain items, such as consumables, small supplies or customized products may not be eligible for return. This will be clearly stated on the product page.
2.2 Return Process:
– To initiate a return, customers should contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
– The RMA number must be clearly indicated on the packaging or return label.
– Customers are responsible for shipping the product back to us, using a reputable shipping method with tracking and insurance.
– Upon receiving the returned product, our team will inspect it to ensure compliance with the return eligibility criteria.
– Refunds will be issued through the original payment method, excluding any shipping charges or restocking fees (if applicable).
2.3 Exclusions:
– Certain items, such as perishable goods, custom orders, or items explicitly labeled as non-returnable, cannot be returned.
– Returns requested after the specified return period will not be accepted, except in cases covered by our warranty.
Please note that this warranty and return policy is subject to change. Any modifications will be duly communicated to our customers through our website or other appropriate channels.
If you have any further questions or require clarification, please feel free to contact our customer service team.
